1. Which accessories are equipped with the bike?

Your bike is well-equipped with a full set of accessories for a safe, smooth and convenient trip:

  • High-quality 3/4 or Full-Face Helmets
  • Rain Poncho
  • Emergency Medical kit for minor injuries
  • Emergency Mobile Phone for emergency cases (especially in case your phone is unavailable in Vietnam)
  • Phone Holder to be set at bike’s front part for easy navigation (Google Maps) during rides
  • Scooter/motorbike user manual
  • Maps to Hoi An, My Son Sanctuary, Da Nang,…

In addition, we have a full range of accessories for rent: Selfie Stick, Biker Camera, Top Case, Elbow & Knee guard,…

2. Do I need to refuel the bike after getting it from Motorbike Rental Hoi An?

Unlike other scooter renting services in Hoi An (and also other services around Vietnam), the bikes of Motorbike Rental Hoi An are delivered to you with full tank of petrol. Therefore, you can just immediately ride away without having to worry about finding the nearest gas station to refuel.

Also, please fill up the tank before returning the bike to us. If you do not have time to refuel, please add $4 (Nouvo LX) / $8 (Nouvo ^) / $12 (Suzuki GD 110) upon returning and we will do it for you.

3. What support our customers can get from us when hitting a bike problem?

In the event of a bike problem, please call us at +84 905.37.34.34 for support. Grab and use the Emergency Mobile Phone available in the centre compartment of the bike.

If you are near to any motorbike repair shop, come in there and ask for repair service. We are sure that the locals are willing to assist you. When in there, just use the Emergency Mobile Phone to call us so that we can help with talking to the repairing workers.

4. How to book a bike from Motorbike Rental Hoi An?

Our bike renting service can be easily booked via:

5. Do I need to hand over my passport to Motorbike Rental Hoi An when renting a bike?

Passport is the most important document for any traveler. Thus we will never ask to keep them. However, we will need a copy of your passport (either a scan or photo) sent to us by email together with the booking in advance.

6. Do I need to deposit when renting bikes from Motobike Rental Hoi An?

The bikes are big asset to us and since we do not keep your passport, we need some deposit in case of any damage or loss of the bikes. However, please feel relieved because the deposit is not much and will be returned as soon as bikes are returning:

  • Nouvo LX: 100 USD
  • Nouvo 6: 200 USD
  • Suzuki GD: 400 USD
7. Can I cancel my booking?

Yes. Please contact us 24 hours before the delivery time so that we can arrange the bikes for other customers. Email us at huynhdung.100279@gmail.com or call +84 905.37.34.34 in case of cancellation.

8. How to pay for Motorbike Rental Hoi An services?

Currently, we only accept cash payment upon bikes returning (We accept popular foreign currencies like US dollars, Euro, Singapore Dollar, Australian Dollar, Chinese Yuan…). Even a mix of currencies are fine. We are now also in the process of completing our payment

system via credit card and PayPal and hoping to serve you on those channels soon.

9. Do I need to have a driving license to ride motorbike/scooter in Hoi An?

By law, you need it. Everybody need to have a driving license for riding >50cc scooter/motorbike in Vietnam. But with foreign travelers, police almost will not stop you if you ride carefully (especially wear a helmet).

When you hire motorbike/scooter from Motorbike Rental Hoi An, in the event of being stopped by the police, call us at +84 961 172 420 for support (using Emergency Mobile Phone in the centre compartment of the bike).